💳 Payment
What payment methods do you accept? Do you accept cash?
We currently support the following secure payment options:
- PayPal
- Credit Cards (Visa, Mastercard)
- Bank Transfer
- Cryptocurrency Wallet
⚠️ Sorry, we do not accept cash payments at this time.
💡 Tip: All online payments are encrypted and processed through trusted gateways to keep your data safe.
🔄 Returns
I want to change an order I placed. What should I do?
Please contact us before 11:00 PM (PDT / GMT-7) on the day you placed your order.
📧 [email protected]
How do I request a return?
We offer a 15-day return policy from the day you receive your order.
✅ To be eligible:
- Items must be unused and in original condition
- Original packaging and tags must be included
- Valid order number or proof of purchase is required
📩 To start a return, contact [email protected].
Once approved, we’ll send a return label and instructions.
⚠️ Returns sent without approval will not be accepted.
🚚 Shipping & Delivery
When will my order be shipped?
Within 1–5 business days. You’ll receive a tracking number by email.
How can I track my order?
- Track here: 17track.net
- Or go to: Order Tracking
What is your shipping policy?
We offer DDP (Delivered Duty Paid) shipping to select countries:
| Country/Region | Shipping Method | Estimated Delivery |
|---|---|---|
| 🇺🇸 USA | Local UPS Ground | 10–15 business days |
| 🇬🇧 UK | Local DPD Express | 7–12 business days |
| 🇪🇺 Europe | UPS / DPD / DHL (via Germany) | 8–15 business days |
| 🇦🇪 Dubai | Dedicated Line | 12–18 business days |
| 🇿🇦 South Africa | Dedicated Line | 15–25 business days |
| 🇻🇳 Vietnam | Dedicated Line | 3–5 business days |
| 🇲🇾 West Malaysia | Dedicated Line | 4–8 business days |
Other countries:
- You may need to clear customs yourself
- Import duties/taxes may apply
- Some regions require a business license
📦 Other Shipping Options
- UPS International Express: 7–12 days
- Air Freight (Airport Only): For bulk orders (1000kg+)
- Your Own Forwarder: We deliver to your Shenzhen warehouse
🔐 Security
Is it safe to order on your website?
Yes. We use SSL encryption to protect your data.
Is it safe to use my credit card?
Absolutely. Transactions are protected with AES-256 encryption via trusted payment gateways.
🛡️ Your card details are never stored on our servers.
💬 Need Help?
Still have questions?
📧 Contact us: [email protected]
